What is Personal Information?

Personal Information refers to information or an opinion that identifies an individual. This may include health-related information, which describes a person’s physical or mental health condition or disability.

Examples of personal information we may collect include:

• Participant contact details

• Emergency contact information

• Health and medical information

• Medication records

• Service assessments and reviews

• Support plans and service delivery records

• Incident reports

• Feedback and complaints

• Consent forms

• Photographs used for approved marketing purposes

Why We Collect Personal Information

We collect personal information to:

• Assess eligibility for services

• Provide safe and appropriate care and support

• Develop and manage support plans

• Monitor service delivery

• Improve the quality of our services

• Meet legal and regulatory requirements

Whenever we collect your personal information, we will explain why it is required and how it will be used.

How We Collect Personal Information

Personal information may be collected through:

• Direct conversations and interviews

• Phone calls

• Emails

• Website contact forms

• Service agreements and assessments

• Communication with authorised representatives

• Information from other service providers or professionals (with consent)

Disclosure of Personal Information

Your personal information will only be shared when necessary and in accordance with privacy laws.

Information may be disclosed:

• With your consent

• To authorised representatives

• To healthcare professionals involved in your care

• To comply with legal obligations

• To prevent serious harm to you or another person

We will never share your personal information for marketing or unrelated purposes without permission.

Security of Personal Information

We take reasonable steps to ensure your personal information is protected from:

• Misuse

• Loss

• Unauthorised access

• Modification

• Disclosure

Information may be stored securely in electronic systems or physical records with restricted access.

When personal information is no longer required, it will be securely destroyed or permanently de-identified.

Access to Your Information

You have the right to access the personal information we hold about you and request corrections if needed.

You may:

• Request access to your personal information

• Ask for corrections if information is inaccurate

• Update your personal details

We may require proof of identity before releasing information.

Access may be restricted where:

• It would affect another person’s privacy

• It could interfere with an investigation

• It may pose a serious health or safety risk

• It is required by law to restrict access

Keeping Information Accurate

We take reasonable steps to ensure that your personal information is accurate and up to date.

If your details change, please notify us so we can update our records and continue providing effective support.

Complaints and Enquiries

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us.

Wellington Care

Email: info@wellingtoncare.com.au
Phone: +1 (234) 567-8900
Address: 42 George Street, Sydney NSW 2000, Australia

You may also provide feedback directly through our website or by contacting our support team.

Policy Review

This Privacy Policy will be reviewed regularly to ensure it remains current and compliant with privacy regulations.